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Medication Delivery after my Appointment

Your patient journey will vary slightly depending on your appointment type.
Please refer to the below on how to prepare yourself for medication delivery.

If you are going to the hospital for an onsite appointment:

1. Before your appointment

Check how much existing medication you have left.

2. During your appointment

Ask the doctor about medication delivery and fill in the required information on the Medication Delivery Slip.

You may also opt for medication delivery if you have a teleconsult appointment.

3. After your appointment

Receive your medication counselling from the Pharmacy staff either face-to-face at the PillCheck counter or via a phone call.

Please ensure that you remain contactable in order for your medications to be delivered in a timely manner.

4. On the delivery day

You may receive an SMS with a PIN code or a call prior to delivery. Ensure that someone is at the delivery address during the delivery timeslot to receive your medications (Note: Medication parcels cannot be left unattended at the riser/doorstep). Quote the PIN code in the SMS to the delivery courier to receive your medication.

5. Pay your medication bill

You will receive your medication bill by mail if there is an outstanding payable amount. Please make payment via any of the options listed on the bill (e.g. AXS/PayNow/SAM Kiosk/Mobile Payment/Internet Payment) within a week of receiving the bill.

Frequently Asked Questions


If you are on same day delivery, you should receive your medication from 7pm - 10pm on the same day as your consult. If you are on normal delivery, you should receive your medication on your chosen delivery date and timeslot


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Please call Pharmacy at 6357 2050 from 9.30 am to 5.30 pm and we will follow up with you as soon as possible.


Please ensure that you keep track of your medication supply and order for a refill at least one week* before they run out. Click here for more information on how to refill your medication!

*Note: Due to changes backend in the interim, please order your medication at least 2 weeks before they run out.


​If there is an outstanding payable amount, the medication bill will be sent via post/mail to the patient's hospital-registered home address within 1 - 2 weeks of your delivery. You can make payment via any of the options listed at the back of the bill within one week of receiving the bill.

The payment modes available include AXS/SAM Kiosk/Mobile Payment/Internet Payment.

















2022/03/14
Last Updated on